Novara’s transactional checkout is not yet live. Products and guide prices on this site are indicative. Availability, final price and delivery must be confirmed directly. The operator’s final legal entity name, company number, registered office, VAT number and trading address must be inserted before public sales begin.
Report a problem
If an item is damaged, incorrect or potentially unsafe, do not consume it. Email Novara with your name, the product, the issue and any order reference. Include photographs, packaging and batch details where available and safe to keep. We will review the appropriate remedy.
Cancellation and refunds
Some products, including food liable to deteriorate rapidly, may have different cancellation rules. See the terms and conditions for further information. Your statutory rights for faulty goods are unaffected. Online checkout is not yet active, so the website does not process returns or refunds directly.